About

Harsimran is a highly skilled Network Specialist with over 4.87 years of experience in Network Operations, Monitoring, Troubleshooting, and Configuration Management. He is currently working at Gartner as a Cloud and Network Operation Specialist, where he handles Network and Cloud-related issues and is responsible for Problem Management, Change Management, and Configuration Management. Harsimran holds a B.Tech degree in Electronics and Communications Engineering (2016) and an Executive MBA in IT Service Management (2021) from Narsee Monjee Institute of Management Studies (NMIMS), Mumbai. He has achieved the ITIL Foundation certificate in IT Service Management (License: GR750515820HR) and is CCNA Routing and Switching, CCNA Security (ID: CSCO12834976), and AWS Solution Architect-Associate certified. Harsimran has hands-on experience in networking, routing, and switching and basic working between ACS and router using TACACS+ and RADIUS. He is familiar with different types of monitoring tools like Datadog, Catchpoint, Splunk, Solarwinds, BMC Remedy, BigPanda, Cisco MAP, Quicksilver, EM7, CMSP, SNOW, NMIS, Incident Management, and Change management. In his previous roles, Harsimran has worked with Altran and HCL as a Network Engineer and Network Analyst, respectively. He has experience in handling global clients and managing thousands of IT network devices for various customers. He is responsible for troubleshooting Layer 2 & 3 connectivity issues, resolving connectivity issues between customer sites, and troubleshooting issues like high CPU, STP, Routing issues (EIGRP, OSPF), LAN, WAN, DNS, VLAN, SNMP Rollover, IOS upgrade on most of the Cisco devices. Harsimran is a team player with exemplary communication and problem-solving skills. He is comfortable interacting with people across hierarchical levels in an organization and globally for smooth project execution. He is passionate about upgrading his technical and process-related skills and driving every team member nicely. Harsimran's tech stack includes AWS, Docker, and iOS.